PRIVACY POLICY
Document ID: PRIV-2026
Version: 1.0
Effective date: 25/02/2026
1. CONTROLLER AND SCOPE
This Privacy Policy explains how Service-Finder processes personal data in accordance with applicable Serbian data protection law (ZZPL).
Controller:
- Business name: VML Web Portali
- Registration no.: 68407648
- Tax ID: 115492222
- Privacy contact:
privacy@service-finder.io
2. DATA CATEGORIES
2.1 Account Private Data
Data used for account operation and security (e.g., email, password hash, login metadata, security logs, billing metadata where applicable).
2.2 Public Portal Data
Data intentionally published by providers in their Web Portal (business description, contact channels, social links, gallery, FAQ, etc.).
2.3 Evidence for Disputes/Verification
Documents or proofs submitted for complaint/review verification are processed internally and are not publicly displayed.
3. PURPOSES AND LEGAL BASES
| Purpose | Data Type | Legal Basis |
|---|---|---|
| Account administration | Account identity/security data | Contract performance |
| Service delivery (hosting/display) | Public portal data | Contract performance |
| Billing/accounting | Financial/legal invoicing data | Legal obligation |
| Abuse prevention and security | IP/device/session metadata | Legitimate interest |
| Platform quality and ranking signals | Profile completeness/usage signals | Legitimate interest |
4. SHARING WITH THIRD PARTIES
We do not sell personal data. Data may be shared only with:
- Hosting/infrastructure providers under confidentiality obligations;
- Accountants/payment-related processors when legally necessary;
- Competent authorities upon valid legal request.
5. RETENTION
- Active account data: retained while account is active;
- Deleted account data: deleted/anonymized within defined operational period, except legally required records;
- Financial records: retained as required by accounting/tax law;
- Dispute evidence: retained for the period needed to resolve the case.
6. SECURITY
The Platform applies technical and organizational safeguards, including HTTPS transport, password hashing, access control, and audit/security logging.
7. DATA SUBJECT RIGHTS
You may request access, correction, deletion (where legally possible), restriction/objection, and complaint to competent authority.
Requests: privacy@service-finder.io
8. POLICY UPDATES
We may update this policy to reflect legal, technical, or operational changes. Material updates are communicated through Platform channels.
*End of document.*